AUSTRALIAN HARDWARE JOURNAL

INDEPENDENT HARDWARE GROUP CONFERENCE COVERAGE challenging, which is why we at IHG will contribute to these investments, through about a 50 per cent contribution,” said Mr Laidlaw. “Having completed 30 Sapphire pro- jects we now have a solid ‘proof of concept’. We will now accelerate this program with a target to roll out 200 stores by 2022. “There is a clear opportunity for mem- bers to embrace the Sapphire transfor- mation and together aspire to a more consistent presentation of offer whilst promoting their own individuality. Middle Australia. Entrepreneurism. There is a great opportunity for IHG to come together and become a force in Australian hardware.” “This recommendation is not a deci- sion we have taken lightly and we urge every member to engage with us on what it means for them. Everyone is on a journey to excellence. We’re here to support every member with the right building blocks and business tools,” he said. Transparency, low cost and value add During the business session, General Manager of Merchandise, Annette Welsh, provided an update on key integration and business activity, focusing on the three core principles that the IHG model is built on. “Transparent. Low cost. Value add. All three of these aspects apply to every Best Store in Town. That’s what we are here to help you with,” Ms Welsh said. “We absolutely believe that transparen- cy is integral to building your trust in us and we know that the IHG model allows this. The second one is low cost: leveraging the value of the group in all aspects to offer you the best offer at the lowest price. The final one is value add: invest- ing and using our JVs and company-owned stores to test and trial new initiatives, so we get them right and add value to your business. “We have one inten- tion – to build success- ful independents. We do this with low cost service and range solu- tions with a powerful rebates program, which this year will return the highest ever percentage to members, and through innovative val- ue-add tools to future proof your business. “No other group offers the same level of value for inde- pendent members,” finished Ms Welsh. Some of the key IHG de- liverables achieved this finan- cial year included the success- ful rollout of new customer “Middle Australia. Entrepreneurism. There is a great opportunity for IHG to come together and become a force in Australian hardware.” - Mark Laidlaw

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