Magazine Articles

Industry Insights 2018

In this 2018 edition of ‘Industry Insights’ the Australian Hardware Journal conducted exclusive interviews with industry leaders, revealing their thoughts on the year that was and predictions for the year ahead.

Insulation – The forgotten upsell

While insulation is probably deemed one of the ‘un-sexiest’ products on the market, it still can be easily upsold to the majority of customers who walk into a hardware store. Whether customers have an underlying need to top up their insulation to reduce rising power bills, or simply use it as an acoustic dulling product for a new home build, insulation is proving to be the forgotten product that continues to deliver many important benefits, according to CSR Bradford National Key Account Manager, Neville Taylor.

Retail focus: Getting match fit for Sapphire

After 30 years of successful trade, TM&H Home Timber & Hardware is embarking on a significant business transformation, putting faith in Mitre 10’s Sapphire program to take the Gippsland store to the next level.

Trade focus: Customer service key to tool centre’s success

A strong focus on providing customers with genuine tooling solutions for their specific needs is a key factor in the continuing success of Gasweld Tools. Hartley Henderson writes.