This is not the first time Total Tools Ballarat has taken out a prestigious group award. Just last year, the store was awarded the Total Tools Rookie Franchise of the Year, which is presented to the best new Total Tools store that has traded in the group for under three years.
Product returns or exchanges are a time-wasting, expensive nuisance in the Safety & Security category. JOHN POWER speaks to leading industry figures about their strategies to improve customers’ product selection processes in hardware stores.
With so many classes of glues and sealants on the market, how can retail staff respond to customer enquiries with confidence?