Bunnings eliminates senior management roles

by | Aug 15, 2023

The hardware giant, Bunnings has eliminated a layer of senior manager roles as part of a restructure within the business in order to focus on simplifying its operational structure, improving lines of communication and helping give its stores a greater voice.

The news provider, news.com.au suggested that, in recent years, customers have complained about a decline in the chain’s famed customer service – with regular complaints on social media about struggling to find staff to help in-store. However, Bunnings’ Customer Service Satisfaction Score (CSAT) has been improving over the past 12-18 months.

Bunnings employs roughly 53,000 Australians including around 1600 at its Melbourne head office, but just before Christmas last year the company cut up to 300 jobs in training, communications and support services.

Now, a new corporate restructure and additional redundancies to senior staff have been announced at the Melbourne headquarters. Under the new structure, eight regional managers who reported to general managers have been offered redeployment to other roles within the business as their current managerial roles have been removed.

Bunnings Managing Director Mike Schneider has a Director of Store Operations underneath him, with a larger pool of General Managers and Area Managers above store Managers for its 352 outlets.

“We regularly review team structures and resourcing to ensure we have the right skills and roles to support our team,” Mr Schneider said in a statement to news.com.au.

“We recently announced some small changes to our senior retail operations team to simplify our structure and leverage investments made in our operations, both in-store and in our wider team. This supports our low-cost operator model, ensures a stronger voice for our team, simplifies communication and enhances execution across our network.”

Mr Schneider said that post-Covid, “this design will help enable deeper engagement with our store teams and in turn a more consistent customer offer”.

“We can confirm this will not affect our team working in stores and will simplify their reporting lines,” he said.

“Overall, our team continues to grow as we actively recruit roles across our store network to ensure we are offering customers the best experience. We are currently working with any affected team members, all of whom have been offered redeployment options,” Mr Schneider concluded.