Bunnings offers contactless drive-through service during COVID-19

17/04/2020

Bunnings is now making it easier for its customers to practice social distancing with a new drive-through service.

The company recently announced that it had introduced a completely contactless service, ‘Drive and Collect’, which is available at 250 of its larger stores across Australia, according to a news.com.au report.

The ‘Drive and Collect’ process gives customers the option to pick up their order from Bunnings car parks, so there is no longer any contact between team members and customers. They simply order online and select a convenient date and time to collect their order.

Customer park in a nominated location in the car park, texts or calls the store team and a team member then brings the customer’s order out and places it in their boot.

“We are taking a common sense approach to finding ways to quickly adapt our business so that we can continue to safely serve our retail customers and enable tradies to keep their businesses running,” Bunnings Managing Director Mike Schneider said.

Smaller format Bunnings stores are not included in the new scheme, and customers are encouraged to check if their local store is participating via the Bunnings website, according to the news.com.au report.

Westfield parent company, Scentre Group, has also announced a new drive-through contactless click and collect service available across all Australian Westfield Living Centres.

Westfield Direct enables customers to purchase products online from multiple Westfield retailers in one transaction, and pick them up from their car via a contactless drive-through location at their local centre.

The service has been fast-tracked to offer a safe and easy solution for customers to shop

from their local centre for their daily needs, connecting shoppers to over 350 retailers offering up to 8000 products across a variety of categories, from fresh food and quick eat operators such as Harris Farm Markets, Bakers Delight, Haigh’s Chocolates, Starbucks, Betty’s Burgers, Donut King and Boost Juice to everyday essentials and lifestyle retailers, according to the report.

“For our retail partners who are still able to trade within government restrictions, Westfield Direct provides a new way for them to continue reaching their customers. The response from

our retailers so far has been overwhelmingly positive, with dozens joining each day and we are looking forward to seeing where the Westfield Direct service takes us in the coming months.” Scentre Group Director of Customer Experience, Phil McAveety said.

To order, customers can visit direct.westfield.com.au and follow the simple step by step instructions.