The Home Depot expands pro offerings with 4 new distribution centers

by | Mar 20, 2024

The Home Depot has announced the opening of four new distribution centers, which aim to expand its pro ecosystem to Detroit, southern Los Angeles, San Antonio and Toronto in 2024. The new facilities are a crucial part of The Home Depot’s plan to enhance its services for professional customers, including those the company has typically served through its physical stores, as well as those working on bigger and more intricate projects.

The new distribution centers will stock large, bulky merchandise like lumber, insulation, roofing shingles and more. Pros can now conveniently order job-lot quantities of products needed for their entire project and have them delivered to their job sites from The Home Depot’s network of distribution centers that hold a range of various product types. The new distribution centers are expected to open in the first half of the year.

The Home Depot, in partnership with its suppliers, is striving to enhance the in-store inventory in its top professional markets by offering larger job-lot quantities than what was previously available through its physical stores. Additionally, when products are delivered directly from the distribution center to the jobsite, it reduces congestion in local Home Depot stores and ensures that there is enough inventory on hand to meet the needs of its in-store professional customers.

“Pros need a partner with the right product, depth of product, fulfillment capabilities, sales support and management tools to help them get their jobs done,” said Chip Devine, senior Vice President of outside sales for The Home Depot.

“Over the last several years, we have been investing to deliver a faster, more convenient, differentiated experience for our pros. Our distribution network is one piece of the comprehensive pro ecosystem we are building to better meet the needs of this important customer.”

The company has already opened similar pro-focused hubs across the U.S., and by the end of 2024, expects to have 17 of its top pro markets equipped with new capabilities for pros. In addition to the new supply chain facilities, The Home Depot is building out its comprehensive pro offerings and capabilities, including:

  • Localized product assortment specially tailored for each priority market.
  • A dedicated sales force in each of its priority markets.
  • Digital tools and personalized experiences, including new order management capabilities to better manage complex pro orders.
  • Trade credit, which is currently in pilot with a small number of pro customers.
  • Tiered pro pricing.

Adding to its pro capabilities, The Home Depot also recently acquired Construction Resources, a leading distributor of design-oriented surfaces, appliances and architectural specialty products for pro contractors focused on renovation, remodeling, and residential home building. Construction Resources has showrooms located across the East Coast and Southeast regions. This partnership allows The Home Depot to enhance the services offered to professional customers. Many of these customers rely on showrooms as part of their consultative approach to complex renovation and remodel jobs.

These expansions build on The Home Depot’s dedication to offering more to their pro customers. Previously, the company has offered a ProXtra loyalty program, which gives pros specialized perks, business tools to better manage and grow their businesses, exclusive sales and events in stores and online, paint rewards and more. The company has a variety of fulfillment options with reliable delivery and prioritization for pros, as well as value-added offerings like tool rental, quote center and more.

For more information, visit www.homedepot.com/ProXtra or visit the Pro Desk at a local Home Depot store.