UES Hardware NSW – quality & service

by | Nov 25, 2021

UES Hardware NSW

(L-R) -Matthew Roughan, CEO UES International with Claude Laba, UES Hardware NSW Branch Manager, Wetherill Park NSW Australia

UES Hardware’s New South Wales branch not only supports some of the state’s most important industries, but also has a surprising connection to royalty.

Based at Wetherill Park, the branch services a wide range of customers, from walk-in tradies looking for a single hinge or lock, to large scale businesses buying product by the pallet.

Branch Manager Claude Laba says while retail sales account for about 20 per cent of business, truck body building and general engineering are the main markets.

“There are about five truck body builders within a 10 kilometres radius of the branch in Western Sydney and one thing I can say for sure is that location is everything. Our customers firstly want the quality and level of service we offer, but after that they really appreciate the convenience of our location.”

“A lot of them are buying toolboxes that are installed under trailers and trucks, and they will order a pallet as they need them. UES toolboxes are high-quality Italian-manufactured products. We are not the cheapest in the market, but we pride ourselves on quality. Our customers know that once they fit them, they do not have to worry about them,” Mr Laba said.

In addition to helping keep the local transport industry on the move, UES Hardware NSW also plays a part in keeping emergency services on the road, providing specific parts like locks, handles, hinges and seats to the Rural Fire Service, NSW Ambulance and NSW Corrective services.

“The parts for these vehicles are of course specified. We are proud to support these critical industries and to have such good relationships with our customers and the product manufacturers. When a business is looking for these specific products, they know to come to UES Hardware for great service, support and technical information regarding these parts to ensure they leave with the correct goods,” he said.

With eight staff in-store currently, including two on the road, Mr Laba says the level of product knowledge is exceptional.

“People sometimes come in looking for a part for a tricky application. Our strike rate for suggesting the right solution is about 90 per cent. You cannot put a value on that kind of product knowledge. There is one staff member here who has been with the company for 34 years. What is buried in his brain, that is absolute treasure.”

Mr Laba also believes that the one reason why so many staff stay long term is the supportive environment at the branch.

“It is a great team and I really cannot speak highly enough of them. We do a lot of product training in the branch, but we all continue to learn every day. We work well together, and everyone is willing to get the job done. That translates to amazing word-of-mouth recommendations. Word of mouth is gold, and it is free.”

As for that royal connection, one of UES Hardware’s longstanding customers builds carriages for a royal family. Some of the componentry has always come from UES.

“You never know what will walk through the doors. There is a lot of pride in this team over the quality of the product and the level of service we offer,” Mr Laba says.