First Point for Danks

Danks are very proud of their reputation of providing the best customer service in the industry. Building on that reputation, they have implemented the First Point customer service team with the sole aim of delivering exceptional service first and every time a customer calls. Providing consistent, specialised and accurate information, Danks’ customers enjoy talking to the friendly and responsive team of service professionals.

With the latest communication tools at their fingertips, the philosophy of the team is simple – good service is doing the best for customers in the best possible way.

The First Point team, based at the head office in Braeside (Vic), represents the cornerstone of the Danks retail support network, meeting customers’ day-to-day needs. “The teamwork and support from everyone at Danks is great,” said Greg Musgrave, Muzzys Hardware, located in the mining town of Tom Price. “I can have a say and someone will listen.” Danks’ service includes a team of specialised field staff based in each state office who meet with Group members regularly to provide the very best in service and advice.