AUSTRALIAN HARDWARE JOURNAL

US NEWS Ace Hardware store is the latest victim of cyberattacks Do it Best President receives 2023 Sagamore of the Wabash Award Ace Hardware has been the latest organization to fall victim to a cyberattack and is now struggling to recover multiple online-supported business operations. Describing the attack as a “fast-moving, dynamic situation” with details “changing rapidly”, Ace Chief Executive Officer and President John Venhuizen sent an email to its more than 5,800 retailers to explain the systemwide outage, Cybernews reported. “On Sunday morning, we detected a cybersecurity incident that is impacting the majority of our IT systems,” the email stated. “As a result of this incident, many of our key operating systems, including ACENET, our Warehouse Management Systems, the Ace Retailer Mobile Assistant (ARMA), Hot Sheets, Invoices, Ace Rewards, and the Care Center’s phone system have been interrupted or suspended,” it said. “Nothing is more important than restoring all operations as soon as humanly possible,” said Mr Venhuizen, who labeled the circumstances as, “a battle of good versus evil.” The Illinois-headquartered company explained that 1,202 devices – including 196 servers – were hit during the attack and needed to undergo restoration. The cyberattack caused all systems to be suspended, including those used to receive customer orders, as well as all customer shipments, which were canceled for October 30 and 31. “Scheduled deliveries are adversely impacted, and retailers are requested to refrain from placing additional orders for now, as these cannot be processed,” the email said. In an update to retailers later the same day, the company urged stores to stay open for its customers as Point-of-Sale (POS) systems, credit card processing, and Ace Hardware bankcard programs were not impacted by the cyberattack. “Your Ace team, along with the support of a group of technical forensic experts, is working feverishly to resolve this situation,” Mr Venhuizen said in the email. Governor Eric Holcomb paid a visit to the Electric Works campus for the first time since 2020. During his visit, he presented the Sagamore of the Wabash Award to Dan Starr, the President and Chief Executive Officer of Do it Best, and was joined by the Do it Best team and other attendees at the Don Wolf Conference Center. The award recognizes distinguished statewide service and is given to exemplary Hoosiers. Governor Holcomb presented the award in front of hundreds of attendees, including the Do it Best team and community leaders. “Indiana’s own Dan Starr’s leadership over the years has been exemplary. As the leader at Do it Best, Indiana’s largest privately-held company, Dan’s contributions have had immense positive impacts on his community and our state,” said Governor Holcomb. “As a driver of relentless innovation and company culture, he has set a standard for facing difficult challenges head-on, never losing sight of the customer. For all of his accomplishments and model servant leadership, I am proud to recognize Dan today before his peers with the Sagamore of the Wabash award.” Mr Starr has held several leadership roles within the greater Fort Wayne community, participating on civic, charitable, and business boards and is currently Chair of the Parkview Health Board of Directors. He also serves on the Manchester University Board of Trustees Outreach Committee and the Do it Best Foundation Board of Directors. “Dan embodies the essence of servant leadership,” said Do it Best Board Chairman Joe Taylor. “He understands that true leadership is not about being in charge, but about taking care of those in your charge. Dan has continuously put the success and growth

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