AUSTRALIAN HARDWARE JOURNAL
| JUNE 2017
SINGLE & DOUBLE
INWARD & OUTWARD
“There is significant potential for more retailers to look at
third party sites as a viable sales channel, rather than adopting a
purely defensive stance,” Mr Macey said.
When looking to refine strategies and capture online sales
growth, retailers continue to consolidate sales and customer service
channels, with a focus on improving delivery options to increase
loyalty and drive in-store traffic. Improving delivery and return ser-
vices has also remained a top priority for retailers seeking to capital-
ise on growing online sales volumes. ‘Click and Collect’ is now being
offered by 42 per cent of retailers, up from 24 per cent in August
2015. Similarly, 38 per cent of retailers now allow shoppers to return
online purchases in-store, up from 23 per cent only 18 months ago.
“Innovation remains a key driver of optimism in the industry.
For one in three retailers expecting better times ahead, they say
changing strategies and business models, and introducing new
initiatives, are more important than simply relying on economic
growth,” Mr Macey said.
2017 Dulux Colour Award winners announced
In the 31st anniversary year of the iconic Dulux Colour Awards,
limitless imagination and bold execution combined to define the
winning projects across nine individual categories.
North Bondi Amenities was awarded the Grand Prix prize and the Dulux
Commercial Exterior Award.