POS EVOLUTION

by | Jul 18, 2023

In the fast-paced world of 2023, Australian hardware, building, and tool supply businesses are riding the wave of unprecedented change and innovation. As technology advances at lightning speed, it is crucial for these businesses to proactively reassess their point-of-sale (POS) software to stay ahead of the game. Let us dive into the key reasons why this reassessment is essential and how it can drive tangible benefits for Aussie business owners:

Boosted efficiency: The right POS software has the potential to turbocharge operations and ramp up overall efficiency. Modern solutions pack a punch with advanced features such as inventory management, real-time reporting, and integrated payment systems. By automating critical processes, businesses can sidestep manual errors and save valuable time.

Enhanced customer experience: In the realm of elevated customer expectations, providing a seamless and hassle-free shopping experience is the name of the game. Upgrading POS software empowers businesses to deliver lightning-fast service, from swift checkouts to accurate inventory information. By going the extra mile, businesses can win the hearts of customers, attract new clientele, and solidify their reputation in the market.

Data-driven insights: Data is the golden nugget for successful businesses Down Under. Upgraded POS software arms Aussie business owners with comprehensive analytics and reporting capabilities, unearthing invaluable insights into sales trends, customer preferences, and efficient inventory management. Armed with these nuggets of wisdom, businesses can make informed decisions, spot growth opportunities, and catapult their success to new heights.

Seamless integration: In the interconnected digital landscape, seamless integration is the secret sauce. Modern POS software effortlessly melds with other essential tools like accounting software, e-commerce platforms, and Customer Relationship Management (CRM) systems. This integration eliminates the drudgery of manual data entry, minimises errors, and provides business owners with a bird’s-eye view of their operations, bolstering productivity and precision.

The right software will handle every aspect of your business’s data, so it is crucial to ensure it aligns with your unique processes. To thrive in the ever-evolving retail landscape, independent business owners must have an open mind and embrace innovation. The tech revolution drives improved customer service, streamlined operations, and potential cost savings, making inventory management a breeze for businesses with e-commerce offerings.

The first step is assessing your specific needs. For example, whether a mobile point-of-sale (mPOS) system is essential for productivity and efficiency in your business? Mobile devices, such as tablets or smartphones, equipped with mPOS software, have become increasingly popular. They allow sales associates to assist customers directly on the sales floor, process transactions, check inventory, and provide personalised recommendations. This flexibility enhances the customer experience and improves overall efficiency.

In this feature, we will explore some of the most popular software options available in the industry, equipping you with valuable insights into their unique features and benefits. However, before you make that all-important purchase, it is vital to address two additional critical aspects: implementation processes and training. Ensuring a seamless implementation and providing your staff with adequate training are the keys to unlocking the full potential of your new software investment.


Spruce eCommerce: Unleash online potential and thrive in the digital marketplace

Spruce eCommerce is crafted specifically for timber, home, and building suppliers. With our platform, you can effortlessly expand your online presence and tap into the vast opportunities of the digital marketplace. Seamlessly showcase and sell your products, reaching a wider customer base with ease. Spruce eCommerce is here to help you unlock your online potential and thrive in the competitive world of ecommerce.

Why you need Spruce eCommerce 

Connect with your customers 24/7

Spruce eCommerce offers a comprehensive online shopping solution tailored specifically to meet the unique needs of your timber, home, and building supply business. With our platform, you can effortlessly connect with your customers anytime, anywhere, providing them with the exceptional shopping experience they expect both in-store and online.

Harness the power of online retailing

In today’s competitive market, it is crucial to embrace ecommerce to stay ahead. Spruce eCommerce empowers your business by offering features designed specifically for timber, home, and building supply retailers. From DIY enthusiasts to professional contractors, Spruce eCommerce caters to all, allowing you to:

  • Customise what products are displayed based on user roles.
  • Create personalised quotes for customers.
  • Build multiple carts for different projects.
  • Generate quick lists for similar jobs.
  • View in-store pricing for seamless integration.
  • Schedule convenient pickup and delivery options.

Effortless integration for streamlined operations

Spruce eCommerce seamlessly integrates with Spruce, your trusted business management system. Experience a virtual extension of your branch with real-time data synchronisation, eliminating the need for manual data entry. Benefit from:

  • Display real time stock on hand.
  • Detailed transaction and order history.
  • Consistent pricing information.
  • Efficient management of invoices and statements.

Provide the ultimate shopping experience

Spruce eCommerce enables your customers to make informed buying decisions while providing you with full control over your online store. Take advantage of powerful features, including:

  • Build your own products: Offer customisation options to customers.
  • Intelligent merchandising tools: Tailor your product displays and promotions.
  • Product overlay functionality: Showcase detailed product information.
  • Enhanced attributes and filters: Help customers find the right products easily.
  • Integrated PIM system: Manage product information seamlessly.

Win the retail race with custom website design and marketing

Gain a competitive edge with Spruce eCommerce’s in-house marketing and web design services. Our ecommerce experts offer:

  • Fully custom B2B website design: Stand out with a tailored online presence.
  • Growth-driven design services: Optimise your website for continuous growth.
  • Digital marketing campaigns: Reach your target audience effectively.
  • Automated e-commerce workflows: Streamline processes and improve efficiency.

Increase revenue with flexible fulfilment options 

Enhance the buying experience by offering the convenience of ‘Click ‘n Collect.’ Spruce eCommerce supports this popular fulfilment strategy, helping you increase both online and in-store revenue. Enjoy features like:

  • In-store pickup checkout option: Seamlessly offer this convenient choice.
  • In-store pickup availability by branch location: Enable customers to select their preferred pickup location.
  • Automated order emails to selected in-store pickup branch: Streamline communication for smooth pickup.
  • Custom checkout and thank you page instructions: Provide clear instructions to customers for a hassle-free experience.

Take your timber, home, and building supply business to new heights with Spruce eCommerce! Request a personalised demo today.


Does your business have the right framework?

Frameworks is the latest innovation in business management software. Designed to meet the needs of the building industry,  Frameworks is suitable for any building supplier, from single sites to multi-branch operations. With an integrated suite of products, Frameworks offers unrivalled flexibility.

Industry specific

Sterland truly understands the needs, processes and intricacies of the building supplies industry, because it has been part of it for over 40 years. Sterland’s software packages have been implemented into almost 600 sites including hardware stores, plumbers’ suppliers, timber merchants, steel merchants and tile suppliers throughout Australia and New Zealand. It is also the sole preferred software supplier at Natbuild and an accredited supplier to Mitre 10 and IHG.

Designed for productivity

Multi-store capabilities ensures processes can be easily streamlined, while comprehensive information is shared across head office, branches, trade counters and front counters, in real-time.

Leading edge sophistication

With a modern application that delivers everything you need and nothing you don’t: The Frameworks application is unparalleled in this market space. 

It is the only application designed from the bottom up to operate on the web; it offers unique and comprehensive functionality to meet the needs of the building supplies markets and it enables business application integration through its open and accessible interfaces.

Open & flexible

Frameworks’ open architecture and modular approach ensures there is a software solution suitable for any size building supplies business, which enables business application integration through its open and accessible interfaces.

Snap shot

  • Designed specifically for the building supplies industry.
  • Multi-branch or single-site capability.
  • Manage margin simply through  comprehensive inventory, pricing and contract management systems.
  • Powerful and rapid POS system.
  • Optimisation of inventory levels and cash flow through automated reordering.
  • Sophisticated management of complex pricing structures, products and contracts.
  • Rapid and powerful POS system with integrated EFTPOS.
  • User-friendly general ledger, balance sheet, sales, stock, debtors and creditors’ management reporting.

Flexible framework

Frameworks’ flexibility includes use in single to multisite, trade to retail, and cash register to ecommerce applications. Frameworks extension modules include:

Electronic commerce – Enables your organisation to trade electronically with suppliers, customers and business partners.

Customer order imports – Using OCR technology to import customer printed orders and create sales transactions directly in Frameworks.

Mobile solutions – Access information anywhere, anytime from any browser-based device with integrated built for purpose mobile and web-based solutions.

Frameworks in focus

Today’s building industry requires the careful monitoring of all key transactions, which is why Frameworks delivers operational efficiencies including:

  • Increased productivity and efficiency through automatic pricing and discount management.
  • Streamline processes and information through to head office.
  • Reduce replication of effort while educating trading partners on your processes.
  • Integrated financials with extensive point and click ‘drilled down’ to transaction level details and key supporting documents.

Improved margins

  • Drastically reduce stocktake times and minimise stock shrinkage through increased stock control accuracy.
  • Built-in sophisticated re-pricing options.
  • Ability to buy better, negotiate and effectively source product.
  • Lower stock holding and transportation costs by removing safety stock from the supply chain.

Better customer service

  • Compete more effectively by being easier to work with than your competitors.
  • Improve customer service and product availability by aligning supply of product with customer demand.
  • CRM capabilities including contact information, sales call notes, quote history, sales results and account balances.

About us

Sterland Computing grew out of a parent company in the timber supplies industry, Sterland Bros Timber Supplies. Sterland Computing became a separate company in the early 1980s. It has since acquired a depth of knowledge and experience of the particular needs, interests, cycles, products and schedules of the building supplies operations and business.


Unleash the Power of Efficiency with Striven POS: Empowering the Australian independent hardware sector

Striven, an Australian-owned POS solution that was made by store owners for store owners, is designed specifically for the unique needs of the Australian independent hardware sector and goes beyond being just another point-of-sale system. 

It is a comprehensive platform that empowers you to take control of your operations, enhance customer experiences, and drive sustainable growth in a rapidly evolving market. 

Striven’s roots run deep within the landscape of the Australian independent hardware sector.  The founders, having owned and run a Mitre 10 business themselves, developed the Striven POS Solution for the market as they intimately understood the specific needs and challenges of the industry. To this day, they continue to work with their customer base ranging from as few as two people to 50+ people to develop the solution to meet the industry’s needs.

Automation 

Efficiency lies at the heart of Striven POS, from managing inventory and tracking stock levels, to streamlining sales processes and generating insightful reports, their solution simplifies the complexities of your business.  Embrace the power of automation as you bid farewell to manual data entry and cumbersome paperwork, freeing up valuable time to focus on what truly matters—your customers.

Capture and store customer information, track purchase histories, and analyse buying patterns to deliver tailored recommendations and targeted promotions that will keep your customers coming back for more.

Integration 

As the Australian independent hardware sector embraces the future, Striven POS keeps pace with the latest advancements. Their platform seamlessly integrates with e-commerce channels, enabling you to extend your reach beyond brick-and-mortar boundaries and tap into the vast potential of online sales.  Expand your customer base and unlock new revenue streams with a solution that evolves alongside your business.

Striven’s platform seamlessly integrates into your existing environment, ensuring a smooth transition without causing unnecessary downtime.  With their user-friendly interface and intuitive features, your staff can quickly adapt to the system, allowing them to focus on what they do best—delivering exceptional service to your valued customers.

Just some of the key differentiators lies in their multiple out-of-the-box integrations, carefully curated to enhance your operation’s efficiency and productivity. Striven POS seamlessly integrates with leading providers such as:

  • Eway
  • Ezidebit
  • Mitrecom
  • Truck Tracker
  • Wageloch

More recently, they have added to their offering with optional Electronic Shelf Labels that are easy to update, allowing you to easily change shelf  prices automatically to ensure accuracy at all times.

These powerful integrations enable you to streamline payment processes, effectively manage inventory, track deliveries, enhance security measures, and optimise pricing strategies—all from a single unified platform. 

Striven’s platform empowers you to provide exceptional customer experiences, seamlessly manage inventory and generate insightful reports. Their commitment to continuous innovation allows them to consistently advance their solution to meet the ever-evolving demands of the industry.


Signalling a new era of efficiency and productivity in the hardware trade

Streamlined operations with Sympac Software:

Sympac software implementation has revolutionised operations at the Mitre 10 flagship locations of both the Becks and Tait groups. As a leading provider of ERP software for the hardware industry, Sympac offers a comprehensive suite of tools that streamline processes, increase visibility, and enhance overall business performance.

One major advantage of Sympac software is its ability to centralise operations, eliminating the need for multiple systems and manual data entry, reducing errors and improving efficiency. This provides the groups with a unified system for managing inventory, sales, purchasing, and financials enabling informed decision-making based on accurate information.

Go Live

The successful Go Live phase was achieved with minimal disruption to the customer experience. Careful planning and tailored optimisations streamlined the system, with the support of the Sympac team throughout the process.

To ensure effective knowledge transfer, Sympac implemented a structured training approach conducting group training sessions in a classroom-style environment.  This empowered store champions to train their peers which cascaded system knowledge effectively to the store level.

Training systems were also deployed to each site, allowing hands-on practice with converted data. Training resources, including YouTube videos and documentation, were made accessible through a Knowledge Base Training Portal and this approach ensured staff had the necessary resources to learn and understand the system.

Efficient inventory management:

Sympac software significantly enhances inventory management for the groups, providing powerful tools for real-time visibility into stock levels, accurate forecasting, and demand planning. This optimisation of inventory levels reduces overstocking and stockouts, ensuring the right products are available at the right time.

The software also includes advanced features such as automated reordering and barcode scanning of orders and goods incoming, streamlining inventory management further. This minimises manual effort, reduces errors, and enables efficient tracking, management, and replenishment of inventory.

Enhanced sales management:

Furthermore Sympac bolsters the ability to manage sales processes offering comprehensive sales management tools, including efficient point-of-sale functionality and sales order processing.

With Sympac, the groups now have a centralised system for managing sales processes from quote to cash. The software automates workflows, streamlines order processing, and provides real-time visibility into sales data. This allows for better sales tracking and performance analysis.

Improved financial management:

Sympac software also brings a transformative impact on the financial management, revolutionising their approach to financial operations, providing robust tools for automating invoicing, payment processing, and financial reporting. Real-time visibility into company data enables better business analysis and decision-making, empowering the groups to make informed choices about their economic health.

A fully integrated General Ledger allows the generation of Divisional Profit and Loss reports effortlessly, streamlining the accounting process, saving time for finance teams, and eliminating the need for manual data entry and reconciliations. The P&L reports enable better decision-making and financial analysis, providing a solid foundation for strategic financial planning.

The Divisional P&L feature in Sympac software provides visibility into the performance of each division. This helps identify profitable areas of the business and make data-driven decisions about resource allocation, pricing, and product offerings leading to timely and accurate financial insights, facilitating proactive financial management and driving profitability.

Conclusion:

The implementation of Sympac software marks a significant milestone in their partnership with IHG which revolutionises operations, streamlines inventory management, enhances sales, and improves financial management. Equipped with a unified, efficient, and scalable system, the groups are positioned for future success in the evolving hardware trade industry.

“To the Sympac team, a huge thankyou to all, each of our sites felt supported through the change. We could not have been more thrilled to work with such a terrific group of people. We look forward to growing our business further with Sympac, and I must say this has been the best transition we have been involved in.”

Donna Bailey – Group Operations Manager, Becks Mitre 10 Group

“Throughout the entire process, which lasted several months and included planning, training, configuring, and testing, the Sympac team demonstrated exceptional professionalism and support. They provided onsite assistance at all of our stores during the Go Live period and went above and beyond to ensure that the migration was seamless. Remarkably, not a single lost sale was recorded during this time.”

Martyn Bray – General Manager, Tait Mitre 10